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If a computer glitch threatens to derail something like a state-required proficiency test at Harrisonburg (Virginia) High School, Craig Shoemaker鈥檚 phone is bound to start ringing. 鈥淸Teachers] get anxious,鈥� he said, chuckling. 鈥淚鈥檓 the one they try to get a hold of.鈥� A computer resource technician with Harrisonburg City Public Schools, Shoemaker (鈥�78) likens his